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Office etiquette or office manners is about conducting yourself respectfully and courteously in the office or workplace. It is the observance of a simple set of rules for getting along with other people in an organizational context. Like the unwritten but well understood expectations in the larger society, office etiquette helps smooth the wheels of daily interaction within the office. This module will open the eyes of participants to understand what acceptable behavior is.
How do you make your workforce to be more customer-oriented? How do you create an environment of friendliness and courteousness? This module provides high quality customer service training that will make your customers, your co-workers and your organization appreciate you.
This module offers training that is not taught in schools at education or operational levels; it shows the individual the importance of discipline to ensure better output at work, home or other activities. The module explores how leadership values and habits are cultivated to apply oneself towards individual success, irrespective of background.
The Frontline Officer
The front desk officer is how you will “judge a book by its cover” – a vital link to how the world perceives your organisation. This module is tailored towards developing communication skills in writing, verbal and voice of the participants. It explores how to deal with challenging callers and visitors; and enables the front line officer become more efficient and effective when dealing with clients and the general public, in person or over the telephone.
Effective Business Presentation
We all aim to sell and convince our clients to buy into our services. It is therefore important to present facts and figures in such a way so as to convince other people into believing what you want them to believe. With this module, participants will gain insight into effective presentation skills and how to be more confident in selling.
Using acceptable project management methodologies, this training provides the fundamentals of managing projects. The module takes the participant from the initiating stage to close-out of a project. It shows the fundamental requirements of balancing quality, time and cost in managing projects. A “must-do” for new project managers.
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