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You are here: Home / 2018 / Archives for October 2018

Archives for October 2018

October 29, 2018 By LC-Admin Leave a Comment

EMAIL ETIQUETTE

 Email etiquette or netiquette refers to the principles of behavior that one should use when writing or answering email messages

Some basic email etiquette you need to observe include;

  • A clear and direct subject line.
    • Examples of a good subject line include “Meeting date changed,” “Quick question about your presentation,” or “Suggestions for the proposal.”
    • People often decide whether to open an email based on the subject line.
  • Use a professional email address.
    • Always use your company email address. But if you use a personal email account–whether you are self-employed or just like using it occasionally for work-related correspondences —you should be careful when choosing that address
  • Include a signature block.
    • Provide your reader with some information about you. You also can add a little publicity for yourself, but don’t go overboard with any sayings or artwork.”
    • Use the same font, type size, and color as the rest of the email
  • Use professional salutations.
    • Don’t use laid-back, colloquial expressions like, “Hey you guys,” “Yo,” or “Hi folks.”
    • The relaxed nature of our writings should not affect the salutation in an email.
    • Hey is a very informal salutation and generally it should not be used in the workplace. And Yo is not okay either. Use Hi or Hello
  • Always reply to your emails–even if the email wasn’t intended for you.
    • It’s difficult to reply to every email message ever sent to you, but you should try to.
    • A reply isn’t necessary but serves as good email etiquette, especially if this person works in the same company or industry as you.
  • Add the email address last.
    • “You don’t want to send an email accidentally before you have finished writing and proofing the message.
  • Double-check that you’ve selected the correct recipient.
    • Pay careful attention when typing a name from your address book on the email’s “To” line. “It’s easy to select the wrong name, which can be embarrassing to you and to the person who receives the email by mistake.”
  • Keep your fonts classic.
    • For business correspondence, keep your fonts, colors, and sizes classic.
    • The cardinal rule: Your emails should be easy for other people to read.
    • Generally, it is best to use 10- or 12- point type and an easy-to-read font such as Arial, Calibri, or Times New Roman.
    • As for color, black is the safest choice.
  • Keep tabs on your tone.
    • Tone is easy to misread without the context you’d get from vocal cues and facial expressions.
    • Accordingly, it’s easy to come off as more abrupt that you might have intended –you meant “straightforward,” they read “angry and curt.”
    • To avoid misunderstandings, read your message out loud before hitting send. “If it sounds hard to you, it will sound hard to the reader.
    • For best results, avoid using negative words (“failure,” “wrong,” or “neglected”), and always say “please” and “thank you.”

Filed Under: Articles, Blog

October 23, 2018 By LC-Admin Leave a Comment

BUSINESS ETIQUETTE

 

 

 

 

 

 

 

 

 

Etiquette is a code of behavior that defines expectations for social behavior according to present day accepted norms within a society, social class or group

BENEFITS OF ETIQUETTE

  • Differentiates you from others in a competitive job market
  • Modifies distracting behavior and develop admired conducts
  • Exhibit professionalism and develop a polished image
  • Develop confidence in a variety of setting with a variety of people

TELEPHONE ETIQUETTE

  1. Always identify yourself at the beginning of all calls
  • When in the office, always answer a telephone by saying: “Hello/Good Morning, Accounting Department, Lanre speaking.”
  • From a cell phone, either simply say Hello, or state your name, Hello, Chinedu here.  Do not answer by using words such as “yeah” or “yes.”
  • When placing a call, always state your name along with the name of the person you are calling. Example: “Hello, my name is Adamu Chinelu from XYZ Corporation.  May I please speak with Ms. Ebuka Folashade?”
  1. Be sensitive to the tone of your voice
  • Do not sound too anxious, aggressive or pushy. It is important your tone conveys authority and confidence.  Do not lean back in your chair when speaking on the telephone
  1. Think through exactly what you plan to say and discuss before you place a call
  2. Do not allow interruptions to occur during conversations
  • Do not carry on side conversations with other people around you.  The person on the telephone takes precedence over someone who happens to walk in your office or passes by while you are on the phone
  • If you must interrupt the conversation, say to the person, “Please excuse me for a moment I’ll be right back.”  And when you return, say, “Thank you for holding”
  1. Always turn off your cell phone or set it to silence when entering a meeting where the purpose of your visit would be interrupted or others would be disturbed by hearing your cell phone ring
  • If you are expecting an important call, inform the caller you will be in a meeting during certain times and state you will monitor your message indicator for when it illuminates you will excuse yourself to leave the meeting and return the call
  1. Avoid distraction while speaking on the telephone
  • Activities such as rustling papers, chewing and eating, working on the computer, or speaking with someone else can be so distracting when you are on a call

Filed Under: Articles, Blog

October 12, 2018 By LC-Admin Leave a Comment

CIVILITY IN THE WORKPLACE

Civility

Civility is defined as behaviors that show respect toward another person, makes them feel appreciated, contributes to mutual respect, effective communication and team collaboration.

Ways to show civility include courtesy, politeness, and a general awareness of the rights, wishes, concern and feelings of others.

Civility demands that one speaks in ways that are respectful, responsible, mild and decent and avoid that which is offensive, rude, degrading and threatening.

Uncivil behavior includes;

  • Failure to acknowledge another person’s presence
  • Using abusive languages
  • Gossiping
  • Bullying and threatening co-workers
  • Destroying individuals and company efforts
  • Discriminating against a particular individual or group
  • Disregard to co-workers needs

The costs of incivility are important and it includes

  • Decreased creativity
  • Decreased morale
  • Client hatred

 REASONS FOR INCIVILITY

  • Low employee morale
    • If employees are not happy with their jobs or feel that their work is going unappreciated, they are more likely to show signs of stress and hatred towards others
  • Workplace stress
    • Stress in the workplace is another large contributor to incivility.
    • looming deadlines, project failures, long work days or long stretches without time off can wear on an employee and as a result, they may display rude behavior both to their fellow workers as well as customers.
  • Bad employee
    • There are people who are simply rude. They may not have learned coping skills as young adults, and they may have issues with getting along with others

WAYS TO REDUCE INCIVILITY IN WORKPLACE

  • Examine your own behavior and how you contribute to civility or incivility
  • Don’t listen to or tolerate rumors and gossip
  • Encourage employee not to jump to conclusions about the intent or motives of other employee
  • Stop the blame game and encourage a solution orientation to problems
  • Encourage acts of kindness among employee
  • Go out of your way to say thank you and promote this behavior in employees
  • Look for common ground in dealing with conflict
  • Encourage the practice of forgiveness

Filed Under: Articles, Blog

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October 2018
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October 2018
S M T W T F S
 123456
78910111213
14151617181920
21222324252627
28293031  
« Jul   Nov »
October 2018
S M T W T F S
 123456
78910111213
14151617181920
21222324252627
28293031  
« Jul   Nov »
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